Sales

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UCC Professionals Need AV Integrators… and Vice Versa

by Jimmi Leigh Griffin March 12, 2015 Business

I just came across a white paper published by InfoComm International that immediately caught my attention.  The paper’s title is “The Role of the Audiovisual Industry in Unified Communications and Collaboration.”  Considering we have a targeted focus within the ScanSource Communications business unit on both the Pro AV and the UC technology segment I thought […]

Revolabs Now Shipping the FLX UC 1000

by Matthew Sekuras March 12, 2015 Business
Revolabs

The FLX™ UC 1000 IP & USB Conference Phone is NOW SHIPPING! Conference with Confidence: The FLX UC 1000 is a TWO in ONE solution that combines a USB speakerphone with a VoIP conference phone and color dialer, and can bridge calls between the two. The UC 1000 connects to all major IP PBXs, making […]

Media Servers Will Play an Increasingly Important Role for Telco Apps

by Jim Machi March 11, 2015 Cloud Computing
Dialogic

Media servers play an important role in enabling many of the real-time communications applications many of us use every day. When you retrieve a voice mail, have an email read back to you while in the car or get on a conference call, a media server is involved. Media servers provide the back-end voice and/or […]

Why Carriers and WebRTC Don’t Have to be the Same Magnet Polarization and Can be Partners Part II

by Jeremy Burton March 4, 2015 Business

Last week, I started exploring why WebRTC is interesting for carriers and wrote about extending existing applications with WebRTC to keep the offerings fresh.   But WebRTC may also be a way to compete with OTT apps that are riding on top of their network.   Apps that are free and don’t provide revenue to the carriers. […]

Highlights from TEAM Polycom 2015

by Jimmi Leigh Griffin February 18, 2015 Business
Polycom

Last week, I attended my first TEAM Polycom conference in Orlando, FL. It was also ScanSource’s first year as an official conference sponsor. It was an action-packed week with lots to take in so it was hard to boil this list down to just a few highlights, but here goes… Polycom CEO Peter Leav interviews […]

Could WebRTC Initiate Changes in the Contact Center?

by Jim Machi February 16, 2015 Cloud Computing
Dialogic

Last week, I introduced some cool goings on in the contact center, such as cloud, smartphones and video. This week, I’ll finish my thoughts about how the contact center will continue to morph. Integration of social media is also becoming more critical. If there’s outrage over a product defect, social media can give you a […]

Managed IP Phones – Bringing Order to the Desktop

by Alan Percy February 6, 2015 Enterprise

Moving to a SIP-based IP-PBX, Contact Center or Unified Communications system often involves retiring an old and expensive PBX, replacing the desktop legacy phones with new IP Phones.  Deploying new IP Phones often results in chaos at the desktop – an opportunity for partners. Let’s face it, provisioning and installing hundreds of IP Phones can […]

Does My Application Require a Session Border Controller (SBC) or a Gateway?

by Philip Weeks January 7, 2015 Enterprise

When working in a modern Voice over IP environment, we often come across questions regarding the type of appliance needed for a particular application.  In particular, we are asked when an SBC is required vs. a gateway. Both products perform similar functions.  That is, they take an input from one source and output it to […]

Session Border Controllers – Why are they necessary?

by Philip Weeks January 6, 2015 Business

Session Border Controllers (SBCs) are increasingly necessary in modern Voice Over IP environments due to provider requirements and customer needs. These are typically grouped into three primary areas: Security Routing Media conversion (transcoding) Protocol normalization Let’s look at each of these in turn. The term “security” encompasses many concepts, but it primarily boils down to […]

Distance Doesn’t Have to Be the Enemy

by Alex Britt September 10, 2014 Management

Every company with multiple locations knows that distance is the enemy. Whether you are trying to contact employees in the next state, opposite coast, or across the world, distance causes some major issues. A CEO will likely struggle to grow the company, drive business value, reduce costs, and attract and retain top talent if he […]