Sales

Sales is the cornerstone of your business. We’ve created this section to help VARs, resellers, solution providers, integrators, business partners and dealers have access to everything related to increasing revenue, improving profits and making money. Here is where you’ll find free sales tips, advice and sales training, as well as selling tools and resources to help you increase your sales effectiveness.

3 Ways Communications Technology Can Improve Your Customer’s Experience

by Jessica Duvall June 1, 2017 Business
ShoreTel

Think about the last time you had a customer experience with a brand. What made it great? Or awful? For many of us, both stellar and terrible experiences have the same effect: They’re memorable. The great ones stick with us as much as the horrible ones and, either way, we’ll probably tell a few friends. […]

My Skype for Business Calls Need to be Recorded, Right?

by Jenna Metz May 17, 2017 Business

by Ron Romanchik Anyone who calls a customer service or tech support line has gotten that “this call may be recorded for quality assurance purposes” announcement in their lifetime.  That typically means that the contact center you called has a recording system and most likely will record your call, whether it’s to understand how their employees handle customer […]

AudioCodes Introduces Huddle Room Solution for Skype for Business

by Jenna Metz May 5, 2017 Business

New solution extends AudioCodes 400HD IP phone and management portfolio to meet growing demand for communication devices in huddle rooms and small group meeting spaces   Highlights The majority of meeting spaces in a typical enterprise are small rooms that can accommodate up to 6 persons AudioCodes Huddle Room Solution is a cost-effective solution ranging […]

2017 sUCCess Tour.. one stop down!

by Kate Menzer April 19, 2017 Business
Barco Edgewater Plantronics Polycom

Thank you to all of our partners who attended the first stop of our 2017 sUCCess Tour in Ashburn, VA at TopGolf! We had a room full of vendor specialists and eager partners who were ready to learn more about Polycom, Barco, Plantronics and Edgewater solutions. After the presentation, which highlighted four different room environments, we […]

ScanSource Partners Named in ShoreTel Circle of Excellence Winners for 2016

by Jessica Duvall April 6, 2017 Business
ShoreTel

ScanSource Communications would like to recognize our partners who received ShoreTel’s Circle of Excellence award for the partner year October 2015 through September 2016.  The award recognizes partners for exceptional achievement in areas including year-over-year growth, total program points for the Champion Partner Program (CPP), and cloud recurring revenue.

ShoreTel Spotlight: Garner Bass

by Jessica Duvall March 22, 2017 Culture
ShoreTel

Garner has been an outstanding ScanSource team member since he joined the team a little over nine years ago. As a dedicated Sales Rep he knows a thing or two about solving problems and helping transform products into solutions.

How much is a missed phone call worth to your business?

by Karl Bateson March 15, 2017 Business
Jabra

  For one company, this customer service secret proved to be the difference between business success and failure. By all measures, the company should have been out of business long ago.

ShoreTel Spotlight: Yvette McKenzie, Vice President of Merchandising

by Jessica Duvall March 9, 2017 Business
ShoreTel

We are excited to announce that Yvette is rejoining ScanSource Communications as Vice President of Merchandising. This sixteen-year ScanSource veteran started her journey in our POS/Barcode business unit in 2000 and has since then held a variety of executive positions and brought tremendous value to the ScanSource team along her professional journey.

ScanSource Communications is coming to your city!

by Kate Menzer February 28, 2017 Closing the Deal
Barco Edgewater Plantronics Polycom

Register Here

4 Ways a Cloud Phone System Earns Loyal Customers

by Jessica Duvall February 14, 2017 Business
ShoreTel

Loyal customers are said to be worth up to 10 times their first purchase. Yet, delivering exceptional service can be a challenge, especially if you have tight budget constraints. A cloud phone system can help you to create a highly efficient, yet cost-effective, customer service process. How? Consider these four ways a cloud phone service […]