Business

So little time, so much information! We’ve made it easy for you to stay on top of business-related topics: business plans, goals, management, the sales cycle, marketing, customer service, financing and more. Here is a reseller’s guide to the latest news on SMB and enterprise-level information.

AudioCodes Introduces Huddle Room Solution for Skype for Business

by Jenna Metz May 5, 2017 Business

New solution extends AudioCodes 400HD IP phone and management portfolio to meet growing demand for communication devices in huddle rooms and small group meeting spaces   Highlights The majority of meeting spaces in a typical enterprise are small rooms that can accommodate up to 6 persons AudioCodes Huddle Room Solution is a cost-effective solution ranging […]

Why Focus on Service Renewals?

by Angela Diamantis May 5, 2017 Business

Experts say it takes anywhere between 3 and 30 times the investment to acquire a new customer than it does to keep an existing one. While there is no exact science to determine the actual cost for your business, one thing is certain – finding new customers is a major challenge.

2017 sUCCess Tour.. one stop down!

by Kate Menzer April 19, 2017 Business
Barco Edgewater Plantronics Polycom

Thank you to all of our partners who attended the first stop of our 2017 sUCCess Tour in Ashburn, VA at TopGolf! We had a room full of vendor specialists and eager partners who were ready to learn more about Polycom, Barco, Plantronics and Edgewater solutions. After the presentation, which highlighted four different room environments, we […]

How to Roll Out Technology in a Multi-Generational Workplace

by Jessica Duvall April 19, 2017 Business
ShoreTel

CIOs rolling out new communications technology face a distinctive challenge. With four generations in the workplace today – Veterans (born before 1946), Baby Boomers (born 1946 – 1964), Generation X (born 1965 – 1980) and Millennials (born after 1981) – they must not only determine the best solution to meet the needs of their business, […]

Fabric Of Our Lives

by Alyssa Schaffer April 17, 2017 Business
Avaya

Yes, I borrowed the tagline for the cotton commercials. That slogan bears an impressive message though: cotton is one of the most notable fabrics in our day-to-day lives. With over 900 deployments, Avaya Fabric is quickly making a similar name for itself in the industry! Avaya Fabric totes many remarkable qualities: security, hyper-segmentation, and automatic […]

Six Myths of Switching Business Phone Systems

by Jessica Duvall April 13, 2017 Business
ShoreTel

Many business executives overlook the importance of their phone systems in their efforts to move their businesses steadily forward. But the reality is that your phone system is your lifeline to sales, customer service, and the innovation that drives your business ahead. Here are six common myths that prevent businesses from switching phone systems—and the […]

My Skype for Business Calls Need to be Recorded, Right?

by Jenna Metz April 6, 2017 Business
AudioCodes ShoreTel

Anyone who calls a customer service or tech support line has gotten that “this call may be recorded for quality assurance purposes” announcement in their lifetime.  That typically means that the contact center you called has a recording system and most likely will record your call, whether it’s to understand how their employees handle customer calls or […]

ScanSource Partners Named in ShoreTel Circle of Excellence Winners for 2016

by Jessica Duvall April 6, 2017 Business
ShoreTel

ScanSource Communications would like to recognize our partners who received ShoreTel’s Circle of Excellence award for the partner year October 2015 through September 2016.  The award recognizes partners for exceptional achievement in areas including year-over-year growth, total program points for the Champion Partner Program (CPP), and cloud recurring revenue.

ShoreTel Spotlight: Garner Bass

by Jessica Duvall March 22, 2017 Culture
ShoreTel

Garner has been an outstanding ScanSource team member since he joined the team a little over nine years ago. As a dedicated Sales Rep he knows a thing or two about solving problems and helping transform products into solutions.

How much is a missed phone call worth to your business?

by Karl Bateson March 15, 2017 Business
Jabra

  For one company, this customer service secret proved to be the difference between business success and failure. By all measures, the company should have been out of business long ago.