Management

How can you improve your management skills? Here is your source for reading about future trends in management and learning management tips from channel industry leaders to improve your performance as a manager. This is where you can find everything you need to develop the skill sets necessary to be an effective manager.

A Message for the Future: USSD Is More Important Than You Think

by Jeremy Burton June 2, 2015 Business

Any conversation around the future of mobile communications eventually comes down to messaging: How Short Message Service (SMS) and Multimedia Message Service (MMS) are replacing voice through services like WhatsApp, how WebRTC and RCS will replace SMS and MMS, etc. And yet fewer of our fellow future forecasters talk about Unstructured Supplementary Services Data (USSD) […]

Five Best Practices for Revenue Assurance

by Jeremy Burton June 2, 2015 Business

Despite the rise in communications consumption—more devices, more data traffic, more messaging—communications service providers (CSPs) aren’t necessarily seeing more revenue. In many cases, average revenue per user (ARPU) has remained the same even as demand has increased, in large part because of the commensurate increase in competition from over-the-top (OTT) players and the commoditization of […]

Why You Need WebRTC Server-Side Media Processing

by Jeremy Burton May 28, 2015 Business

WebRTC—designed to deliver voice and video communications via built-in browser support—has emerged as an ideal way for business users to communicate in realtime with colleagues, partners and customers. In fact, 43 percent of enterprises either currently use WebRTC or plan to in the next 12 months, according to the “2014 WebRTC State-of-the-Market Report.” Although the […]

From 0 to SIP: Driving Revenue Faster with Converged SIP Services

by Jeremy Burton May 28, 2015 Business

If you’re a communications service provider (CSP), you’re not talking about whether to move to SIP (Session Initiation Protocol) communications, but when and what services to move. As an industry, we’ve already passed the tipping point: IP-based communications now outnumber legacy TDM (Time-Division Multiplexing) communications in the world. SIP is the future of communications. The […]

Media Servers by the Numbers

by Jeremy Burton May 27, 2015 Business

Much has been written about media servers and their benefits.  In this two-part blog, I’d like to talk about this cool infographic we developed to discuss the roles of media servers for both operator and enterprise applications.  All sources cited in this blog are noted on the infographic. For more on media servers, check out […]

Are Carriers Too Obsessed with Five 9s?

by Jeremy Burton May 27, 2015 Business

The NFV World Congress in San Jose was all about disrupting the current state of telecommunications. So I actually wasn’t too surprised when I heard, in my opinion, a very controversial comment that went contrary to one of the core architectural principles in telecommunications networks. It basically questioned telecom’s obsession with the concept of carrier […]

Advancing Texting for the Contact Center

by Jim Machi May 27, 2015 Business
Dialogic

Last week, we explored texting within the contact center realm. As texting becomes more prevalent in the contact center, there will be a lot of interesting use cases for expanding text as a customer service avenue. These use cases will be similar to many years ago when the “call” center transformed into a “contact” center […]

Just What the Doctor Ordered

by Tim Moynihan May 21, 2015 Business
Dialogic

House calls may have gone the way of the country doctor, but physicians continue to be pioneers in the field of mobile technology. Physicians, for example, were one of the first groups to test out mobile pagers in the 1950s—the precursor to the mobile phone. Today, it’s hard to imagine a doctor without a smartphone […]

Read what you missed at the WebRTC Conference & Expo

by Jeremy Burton May 20, 2015 Business

I thought I’d share a few observations from the WebRTC Conference and Expo in Miami last week. I attended many sessions, participated in one as a panelist, and represented Dialogic at our booth. Observation #1: WebRTC is maturing into a generally accepted communication channel Many people from operators and large enterprises stopped by the booth […]

Achieving International LTE Roaming

by Jeremy Burton May 20, 2015 Business

At the recent LTE MENA conference I had the pleasure of being on a panel where we discussed the challenges and opportunities with achieving international LTE and Voice over LTE (VoLTE) roaming. During the course of the panel, the role IPX providers play when it comes to roaming enablement was a hot topic. Service providers […]