Management

How can you improve your management skills? Here is your source for reading about future trends in management and learning management tips from channel industry leaders to improve your performance as a manager. This is where you can find everything you need to develop the skill sets necessary to be an effective manager.

ScanSource Communications is the only distributor to offer ShoreTel Premises and Cloud Solutions!

by Donna Cooley March 11, 2015 Business
Thumbnail image for ScanSource Communications is the only distributor to offer ShoreTel Premises and Cloud Solutions!

ScanSource Communications is the only distributor to offer ShoreTel Premises and Cloud Solutions. ScanSource Communications, a leading value added distributor of communications products and a sales unit of ScanSource, Inc., today announced it is now offering ShoreTel Sky, a secure hosted Voice over IP (VoIP), unified communications (UC) service. By working with ScanSource Communications, resellers […]

Why Carriers and WebRTC Don’t Have to be the Same Magnet Polarization and Can be Partners Part II

by Jeremy Burton March 4, 2015 Business

Last week, I started exploring why WebRTC is interesting for carriers and wrote about extending existing applications with WebRTC to keep the offerings fresh.   But WebRTC may also be a way to compete with OTT apps that are riding on top of their network.   Apps that are free and don’t provide revenue to the carriers. […]

ShoreTel Social Media Contest

by Elizabeth Tarry February 25, 2015 Business
ShoreTel

Join ShoreTel in Orlando for FREE! During the next month, ShoreTel is giving away four free registrations to ShoreTel One 2015, along with two free nights at the Gaylord Palms Resort for each free registration! All you have to do is share a Tweet each week on your company Twitter handle to be entered into […]

Could WebRTC Initiate Changes in the Contact Center?

by Jim Machi February 16, 2015 Cloud Computing
Dialogic

Last week, I introduced some cool goings on in the contact center, such as cloud, smartphones and video. This week, I’ll finish my thoughts about how the contact center will continue to morph. Integration of social media is also becoming more critical. If there’s outrage over a product defect, social media can give you a […]

What’s Happening in the Contact Center?

by Jim Machi February 9, 2015 Cloud Computing
Dialogic

When I started writing my blog about why the fax is still relevant a few weeks ago, it got me thinking about the contact center in general. I spend a lot of time talking about mobile networks and service provider-related things like signaling, but in my early years at Dialogic, I learned a lot about […]

Distance Doesn’t Have to Be the Enemy

by Alex Britt September 10, 2014 Management

Every company with multiple locations knows that distance is the enemy. Whether you are trying to contact employees in the next state, opposite coast, or across the world, distance causes some major issues. A CEO will likely struggle to grow the company, drive business value, reduce costs, and attract and retain top talent if he […]

Tool Cool: Cisco’s “The SELL”

by Ashlee Dufek December 2, 2013 Business
Cisco

The SELL is an amazing online resource for Cisco partners to assist them in becoming more productive, knowledgeable, and competent in selling Cisco solutions.  The Sales Enablement Learning Lifecycle is divided into five key areas, making it super easy to navigate.

Integrity: The Most Profitable Approach to Business

by Kevin Price August 20, 2013 Business

One of my guiding principles as a business manager has always been to steadfastly adhere to my own personal sense of right and wrong, always. That is part of what I call integrity. To me, integrity means doing what you say you are going to, having honor, and being consistent. For me, part of that […]

Flipping Your Funnel

by Melissa Andrews September 27, 2012 Business

Joseph Jaffe, author and founder of Evol8tion, a marketing agency, entertains and informs about a new way to approach marketing for business growth. Learn more about flipping the funnel.

Sales & Marketing Strategy Conclusion: Frequently Asked Questions

by Business Management Series March 30, 2012 Business

What are some ways that I can quickly increase sales? This is a tough question that is very dependent on your business. There are many ways to both motivate your customers and to motivate your internal sales force. Increasing sales is a general term; you must first set a goal of how you wish to […]