Management

How can you improve your management skills? Here is your source for reading about future trends in management and learning management tips from channel industry leaders to improve your performance as a manager. This is where you can find everything you need to develop the skill sets necessary to be an effective manager.

What is MSRP?

by Jolene Pierangeli March 26, 2015 Business
Dialogic

What is MSRP? What are the advantages? Message Session Relay Protocol (MSRP) is a protocol for text or multimedia instant messaging (SMS), which exchanges a series of related instant messages across an IP Network in the context of a session. There are many ways to do messaging, but MSRP offers some unique advantages like: Transmission […]

SmartPhoneMan and His Interaction with Media Servers on St. Patrick’s Day

by Jim Machi March 26, 2015 Business
Dialogic

Last week we made it about halfway through SmartPhoneMan’s day. Let’s finish his day. Right now, he’s in a rush to get home for the fantasy baseball draft. Everyone is scattered across the country and uses different methods to call in – people call in from POTS phone, though not as many as the year […]

The Latest Look at Media Servers

by Jim Machi March 25, 2015 Business
Dialogic

We’re delighted with the informative byline article that our own, Jim Machi, senior vice president of product management and marketing at Dialogic, had published in Internet Telephony recently. A true thought leader, Jim has been publishing articles on telecomm infrastructure and technology for over a decade, and just in case you missed his latest piece […]

A Journey to Media Server Enlightenment

by Jeremy Burton March 17, 2015 Business
Dialogic

Dialogic has introduced an ongoing video blog series titled, “A Journey to Media Server Enlightenment”.  This blog series will discuss various topics surrounding Dialogic’s PowerMedia™ XMS  software-based media server including overviews on developing, testing and deploying media processing solutions. Dialogic’s PowerMedia™ XMS is a powerful next-generation software media server that enables standards-based, real-time multimedia communications solutions […]

Why Would Any Network Need to Support Transcoding and Transrating?

by Hamid Bahadori March 16, 2015 Business
Dialogic

How do you take a sample of analog voice and digitize it? This is what a codec basically does, and there are several different codec flavors used in telecommunications networks to transport voice and video across IP networks. What is the reason for this multitude of coding/decoding (thus the term codec) approaches? The way that […]

ScanSource Communications is the only distributor to offer ShoreTel Premises and Cloud Solutions!

by Donna Cooley March 11, 2015 Business
Thumbnail image for ScanSource Communications is the only distributor to offer ShoreTel Premises and Cloud Solutions!

ScanSource Communications is the only distributor to offer ShoreTel Premises and Cloud Solutions. ScanSource Communications, a leading value added distributor of communications products and a sales unit of ScanSource, Inc., today announced it is now offering ShoreTel Sky, a secure hosted Voice over IP (VoIP), unified communications (UC) service. By working with ScanSource Communications, resellers […]

Why Carriers and WebRTC Don’t Have to be the Same Magnet Polarization and Can be Partners Part II

by Jeremy Burton March 4, 2015 Business

Last week, I started exploring why WebRTC is interesting for carriers and wrote about extending existing applications with WebRTC to keep the offerings fresh.   But WebRTC may also be a way to compete with OTT apps that are riding on top of their network.   Apps that are free and don’t provide revenue to the carriers. […]

ShoreTel Social Media Contest

by Elizabeth Tarry February 25, 2015 Business
ShoreTel

Join ShoreTel in Orlando for FREE! During the next month, ShoreTel is giving away four free registrations to ShoreTel One 2015, along with two free nights at the Gaylord Palms Resort for each free registration! All you have to do is share a Tweet each week on your company Twitter handle to be entered into […]

Could WebRTC Initiate Changes in the Contact Center?

by Jim Machi February 16, 2015 Cloud Computing
Dialogic

Last week, I introduced some cool goings on in the contact center, such as cloud, smartphones and video. This week, I’ll finish my thoughts about how the contact center will continue to morph. Integration of social media is also becoming more critical. If there’s outrage over a product defect, social media can give you a […]

What’s Happening in the Contact Center?

by Jim Machi February 9, 2015 Cloud Computing
Dialogic

When I started writing my blog about why the fax is still relevant a few weeks ago, it got me thinking about the contact center in general. I spend a lot of time talking about mobile networks and service provider-related things like signaling, but in my early years at Dialogic, I learned a lot about […]