Management

How can you improve your management skills? Here is your source for reading about future trends in management and learning management tips from channel industry leaders to improve your performance as a manager. This is where you can find everything you need to develop the skill sets necessary to be an effective manager.

Polycom unveils the latest in Polycom Trio at InfoComm

by Elizabeth Tarry June 22, 2018 Business
Polycom

If you missed InfoComm this year then you missed a big week of announcements for Polycom – but don’t worry, I’m here to summarize the latest!

Avaya’s Enterprise Partners Take Advantage of the Loyalty2gether Program!

by Stephen Brown May 29, 2018 Enterprise
Avaya

If you are looking to move your Enterprise, or Enterprise Partner, from the CS1000 to a new level of communication, you should consider the Loyalty2gether program from Avaya. You may already know, the evolution of the Meridian 1 portfolio, the CS1000, has offered the features and reliability demanded of a modern communications solution to millions […]

A Few Things to Know about IoT

by Jessica Duvall April 12, 2018 Business
Mitel

It seems you can hardly pop on the TV, or call up your favorite news app, or even remotely start your coffee maker in the morning, without some reference being made to the Internet of Things (IoT). This is, of course, the network of physical devices, vehicles, home appliances and other items that can be […]

Stop. Collaborate. Commission.

by Angela Diamantis March 30, 2018 Collaboration

Understanding Huddle Rooms With the growing millennial demand for flexibility, faster connections and more efficient meeting spaces, huddle rooms are becoming the ideal environment to quickly gather, collaborate and interact with one another. In order to reach top productivity within these spaces, huddle rooms still require key communication devices. Here are five essential things to […]

Making the Most of Your Avaya Partnership with the New PRM Tool!

by Stephen Brown January 9, 2018 Business

If you are looking to make the most of your Avaya practice in 2018, look no further than Avaya’s PRM (Partner Relationship Manager) tool. Did you know that PRM just got a cool new makeover earlier this fall? Avaya just completed Phase 1, which moved PRM to Salesforce Partner Communities in an effort to help […]

ShoreTel Spotlight: Donna Cooley

by Jessica Duvall June 7, 2017 Business
ShoreTel

Making a move to the cloud is easy when Donna is involved. ShoreTel Connect CLOUD uniquely positions ScanSource as a Cloud Services Distributor (CSD) and that is where Donna comes in. She works with over 200 partners in her role managing the ShoreTel Connect CLOUD relationship at ScanSource and has been instrumental in recruiting, onboarding […]

My Skype for Business Calls Need to be Recorded, Right?

by Jenna Metz May 17, 2017 Business

by Ron Romanchik Anyone who calls a customer service or tech support line has gotten that “this call may be recorded for quality assurance purposes” announcement in their lifetime.  That typically means that the contact center you called has a recording system and most likely will record your call, whether it’s to understand how their employees handle customer […]

AudioCodes Introduces Huddle Room Solution for Skype for Business

by Jenna Metz May 5, 2017 Business

New solution extends AudioCodes 400HD IP phone and management portfolio to meet growing demand for communication devices in huddle rooms and small group meeting spaces   Highlights The majority of meeting spaces in a typical enterprise are small rooms that can accommodate up to 6 persons AudioCodes Huddle Room Solution is a cost-effective solution ranging […]

My Skype for Business Calls Need to be Recorded, Right?

by Jenna Metz April 6, 2017 Business
AudioCodes ShoreTel

Anyone who calls a customer service or tech support line has gotten that “this call may be recorded for quality assurance purposes” announcement in their lifetime.  That typically means that the contact center you called has a recording system and most likely will record your call, whether it’s to understand how their employees handle customer calls or […]

ShoreTel Spotlight: Yvette McKenzie, Vice President of Merchandising

by Jessica Duvall March 9, 2017 Business
ShoreTel

We are excited to announce that Yvette is rejoining ScanSource Communications as Vice President of Merchandising. This sixteen-year ScanSource veteran started her journey in our POS/Barcode business unit in 2000 and has since then held a variety of executive positions and brought tremendous value to the ScanSource team along her professional journey.