Business

So little time, so much information! We’ve made it easy for you to stay on top of business-related topics: business plans, goals, management, the sales cycle, marketing, customer service, financing and more. Here is a reseller’s guide to the latest news on SMB and enterprise-level information.

ShoreTel Spotlight: Greg Aiken, Partner Marketing

by Jessica Duvall February 2, 2017 Business
ShoreTel

If you haven’t heard the name Greg Aiken, you will. Greg is a Partner Marketing Manager who was recently featured in RSPA’s The How-To-Guide for Marketing. According to Greg, the secret to effective marketing begins with the approach. He has his approach nailed down to a science, which is helping ShoreTel partners achieve success each […]

Six Tips for Successful Service Providers

by Jennifer Clark January 25, 2017 Business

Six Tips to Stand Out Among Other Service Providers Being successful as a service provider is often a challenge and, at times, difficult to navigate. Below are six tips to help you understand what successful service providers are doing, and how you can get ahead to grow your business. Fully comprehend the definition of Managed […]

6 Ways to Improve Customer Experience

by Jennifer Clark January 24, 2017 Business
Avaya

Great customer service is at the core of any good business model, as companies like Zappos and Orvis have proven time and time again. But when you are in the Technology Services industry and responsible for selling and supporting mission-critical voice and/or data networks, your customers expect an even heightened level of service. ScanSource Catalyst […]

ScanSource Has You Covered from Start to Finish on Your Polycom Investments

by Lauren Eckstein January 23, 2017 Sales

Are you familiar with Total Coverage, a service offering by ScanSource?  This service provides total coverage to protect your customer’s Polycom investment, starting with 1-year and 3-year maintenance coverage contract options.  This means unlimited technical support, next business day product replacement, and 24/7 IP and ISDN testing facility.

Introducing our new ScanSource Communications BD Rep

by Kate Menzer January 20, 2017 Sales
Polycom

It is my pleasure to introduce you all to the new BD rep for the Pacific Northwest, Matt Jordan. He brings a great deal of expertise to ScanSource Communications, with his previous roles in sales for our Security and Catalyst business units. Matt is thankful for his previous experience, as it’s taught him how to […]

Goodbye, traditional workspace. Hello, future.

by Elizabeth Tarry January 20, 2017 Business
Polycom

The traditional office workspace as we’ve known it is dead. As is the career progression from interior cube space to private office to the corner with sweeping views. And for a new generation of millennial workers, it won’t be missed. Always mobile, connected, and looking to collaborate, they have a new way of working— and […]

Migrating to the Cloud? 3 Reasons to Start with Your Phone System…

by Jessica Duvall January 20, 2017 Business
ShoreTel

As more businesses adopt cloud-based solutions, their IT managers face the practical challenge of how to execute the transition. If you’re an IT manager looking to save time, simplify maintenance and get the most from your cloud investments, it makes sense to focus on migrating one service at a time… and your business phone system […]

Unified Communications: Transforming the Way We Work

by Jessica Duvall January 11, 2017 Business
ShoreTel

Thanks to the nature of work in the digital age, there’s a good chance you’re reading this in your home office, at the airport or while working in your local coffee shop. As technology continues to untether us from the traditional desk and office, working remotely has become increasingly common. In fact, more than 50% […]

ShoreTel Spotlight: Kyle DeWitt, Technical Services

by Jessica Duvall December 28, 2016 Business
ShoreTel

Have you ever wondered what Technical Services is and what kind of value it provides for you? For starters, Technical Services provides pre-sales support through solution engineering, design assistance and validation, as well as general technology advice. Our in-house expert and passionate problem solver, Kyle DeWitt, has been with ScanSource for 13 years. He began as a Technical Support […]

Who will you be selling to in 2017?

by Andrew Runion December 15, 2016 Business

Gone are the days of walking into a business, talking to the IT Manager or CIO, presenting a solution, and walking out with a sale. According to Nan Boden, Google’s Head of Global Technology Partners, Google Cloud, 70% of business decisions will be made outside of IT in 2017. This means that product decisions will […]