Business

So little time, so much information! We’ve made it easy for you to stay on top of business-related topics: business plans, goals, management, the sales cycle, marketing, customer service, financing and more. Here is a reseller’s guide to the latest news on SMB and enterprise-level information.

ScanSource CTO Shares IoT Predictions for 2018

by Jennifer Clark January 17, 2018 Business

ScanSource Chief Technology Officer Greg Dixon shared his predictions with Channel Executives magazine to discuss where the Internet of Things, or IoT as it’s more fondly called, is heading into 2018. With these predictions, Dixon addresses seven reasons resellers and MSPs should consider adding IoT solutions to their portfolio. Want to find out why you’re behind […]

Making the Most of Your Avaya Partnership with the New PRM Tool!

by Stephen Brown January 9, 2018 Business

If you are looking to make the most of your Avaya practice in 2018, look no further than Avaya’s PRM (Partner Relationship Manager) tool. Did you know that PRM just got a cool new makeover earlier this fall? Avaya just completed Phase 1, which moved PRM to Salesforce Partner Communities in an effort to help […]

Vidiquette Series: TMI

by Gabby Giles January 9, 2018 Business
Polycom

In this episode, Polly Calm explains how to navigate content sharing while video conferencing. She reminds us that there is an option to share your entire desktop or just a file. Sharing your entire desktop could lead to embarrassment, as there could be personal content that does not need to be shared with your co-workers. […]

Vidiquette Series: Sour Cream and Onion Breath

by Gabby Giles December 29, 2017 Business
Polycom

In this episode, Polly Calm explains how to handle background noise. Background noise affects everyone’s ability to hear and be heard, which can be frustrating while video conferencing. Noise from sirens, dogs barking, and chewing can affect important meetings. Polycom makes video conferencing easy through Polycom® NoiseBlock™ technology that does the muting for you, and […]

Vidiquette Series: No Stripes, No Checks, No Service

by Gabby Giles December 28, 2017 Business
Polycom

In this episode, Polly Calm explains the value of wearing the right clothes while video conferencing. Pinstripes, complicated patterns, or check designs can distract the technology from focusing on your words and ideas. Don’t make a camera like the Polycom® EagleEye™ Director work overtime by wearing complicated patterns! Polly also stresses that it is important […]

Vidiquette Series: Introduction

by Gabby Giles December 22, 2017 Business
Polycom

Vidiquette is defined as simple tips for better video conferencing. Since video has become an integral part of the modern work environment, video etiquette is increasingly important. Polycom’s Polly Calm has a new guide called “The Polycom Guide to Vidiquette”. It is geared toward teaching video users the most common video mistakes and how to […]

Vidiquette Series: Witness Protection

by Gabby Giles December 22, 2017 Business
Polycom

In this episode, Polly Calm explains the importance of remembering that you are on camera. Activities that were acceptable or undetectable while using audio conferencing are now noticeably distracting over video conferencing calls. This includes multitasking, filing your nails, checking your phone, or eating. Another thing to remember is to avoid unnecessary movements. Once the […]

The Final Step in Solution Selling

by Chelsea Flucker December 15, 2017 Business
Mitel ShoreTel

The concept behind solution selling is simple enough, and one that’s been around for a long time: start with what your customers need and then provide a solution that addresses that need. Simple. At least in the conceptual phase. When we look to translate this theory into real-world scenarios is when things start getting a […]

Six Steps to Make the Most of Your Communications Investment

by Shea Kopelman December 14, 2017 Business
Mitel

Technology is changing rapidly. But, when it comes to unified communications and collaboration (UCC), there are easy steps you can take to ensure your investments are primed for the long-run.  No matter what tomorrow brings, here are six steps to follow to make the most of your UCC investment and ensure a better path forward […]

7 Reasons 2017 is the Year of the Video

by Gabby Giles December 6, 2017 Business

Video collaboration is all about the user experience. One of the most important components of successful video collaboration is ease of use. Using platforms that allow ease of use and simplicity are key in the changing work environment. Pat Sullivan, the Sales Manager for Unified Communication Solution Architects, claims that 2017 is the “year of […]