Business

So little time, so much information! We’ve made it easy for you to stay on top of business-related topics: business plans, goals, management, the sales cycle, marketing, customer service, financing and more. Here is a reseller’s guide to the latest news on SMB and enterprise-level information.

ShoreTel Social Media Contest

by Elizabeth Tarry February 25, 2015 Business
ShoreTel

Join ShoreTel in Orlando for FREE! During the next month, ShoreTel is giving away four free registrations to ShoreTel One 2015, along with two free nights at the Gaylord Palms Resort for each free registration! All you have to do is share a Tweet each week on your company Twitter handle to be entered into […]

Highlights from TEAM Polycom 2015

by Jimmi Leigh Griffin February 18, 2015 Business
Polycom

Last week, I attended my first TEAM Polycom conference in Orlando, FL. It was also ScanSource’s first year as an official conference sponsor. It was an action-packed week with lots to take in so it was hard to boil this list down to just a few highlights, but here goes… Polycom CEO Peter Leav interviews […]

Retaining Your Millennial Employees: Try UC B4 it’s 2 Late

by Elizabeth Tarry February 16, 2015 Business
ShoreTel

The Millennial generation is rapidly becoming a valuable segment of the modern business workforce. The Millennials—people aged 21 to 34—are the largest generation in American history, almost three times the size of Generation X. According to a Pew Research Center report, Millennials are highly educated, self-confident and ambitious. Most importantly, they are more mobile and […]

Could WebRTC Initiate Changes in the Contact Center?

by Jim Machi February 16, 2015 Cloud Computing
Dialogic

Last week, I introduced some cool goings on in the contact center, such as cloud, smartphones and video. This week, I’ll finish my thoughts about how the contact center will continue to morph. Integration of social media is also becoming more critical. If there’s outrage over a product defect, social media can give you a […]

Why Cloud VoIP

by Donna Cooley February 11, 2015 Business
ShoreTel

What is a Cloud-Based VoIP System? Out of the Closet, into the Cloud Traditionally, businesses deployed systems and applications by installing software on hardware located in their offices. Cloud Computing (which is also often called “Hosted” or “Software as a Service”) is a new paradigm in which cloud applications and cloud VoIP systems are located […]

Take Your Sales Beyond Expectations

by Sara Wilde February 10, 2015 Business
ShoreTel

ShoreTel and ScanSource want to take you Beyond Expectations in 2015! With our exclusive program for ShoreTel partners, we want to provide you with the right tools to be successful. Beyond Expectations provides an opportunity for partners to earn a chance to win marketing funds or a business-building trip with ShoreTel and ScanSource executives. The […]

Retaining Your Millennial Employees: Try UC B4 It’s 2Late

by Elizabeth Tarry February 9, 2015 Business
ShoreTel

The Millennial generation is rapidly becoming a valuable segment of the modern business workforce. The Millennials—people aged 21 to 34—are the largest generation in American history, almost three times the size of Generation X. According to a Pew Research Center report, Millennials are highly educated, self-confident and ambitious. Most importantly, they are more mobile and […]

What’s Happening in the Contact Center?

by Jim Machi February 9, 2015 Cloud Computing
Dialogic

When I started writing my blog about why the fax is still relevant a few weeks ago, it got me thinking about the contact center in general. I spend a lot of time talking about mobile networks and service provider-related things like signaling, but in my early years at Dialogic, I learned a lot about […]

Managed IP Phones – Bringing Order to the Desktop

by Alan Percy February 6, 2015 Enterprise

Moving to a SIP-based IP-PBX, Contact Center or Unified Communications system often involves retiring an old and expensive PBX, replacing the desktop legacy phones with new IP Phones.  Deploying new IP Phones often results in chaos at the desktop – an opportunity for partners. Let’s face it, provisioning and installing hundreds of IP Phones can […]

Cloud, On-Premise or Hybrid UC: 10 Questions to Get the Right Fit

by Elizabeth Tarry February 2, 2015 Business
ShoreTel

Email, mobile phones, landlines, instant messaging, text messaging, web conferencing and video chat — there are more ways to communicate than ever. And making that connection is easier with a business phone system that uses unified communications (UC) capabilities to streamline communication and collaboration. With UC, your staff can work the way they want, where […]