Business

So little time, so much information! We’ve made it easy for you to stay on top of business-related topics: business plans, goals, management, the sales cycle, marketing, customer service, financing and more. Here is a reseller’s guide to the latest news on SMB and enterprise-level information.

Technology that Improves the Customer Experience (CX)

by Tim O'Neill September 18, 2017 Business
Avaya

The first rule in hospitality, whether we’re talking about hotels, restaurants, or even food trucks, is to remember that this is a people business. It’s about the host’s team (people) serving customers (more people) in a manner that will get them to return and share their recommendations to family and friends (other people). However, even […]

ShoreTel Spotlight: Jonny Williams

by Jessica Duvall September 11, 2017 Sales
ShoreTel

Say hello to Jonathon “Jonny” Williams. Jonny joins us all the way from across the pond. He was born just outside of London and grew up in Wales where he found a deep love for football. Or, soccer, as Americans like to call it. He moved to the United States seventeen years ago to work […]

How a Good Phone System Can Increase Business Agility

by Jessica Duvall August 28, 2017 K-12
ShoreTel

In fast-growing companies, agility is much more than a buzzword – it’s an organizational imperative. With every new contract, businesses must determine if they need to add resources to deliver quality goods or services on time. Without this kind of agility, you can’t meet rising customer demands or beat the competition to market. In this […]

What I Learned at ScanSource

by Gabby Giles August 25, 2017 Business

When I starting interning at ScanSource, I had no idea what to expect. I knew we were a provider of technology solutions, but I did not fully understand the scale and depth of our value-added resources. Throughout my summer here, I quickly came to realize that we were so much more than a provider of […]

Welcome Our New Vendor StarLeaf!

by Gabby Giles July 25, 2017 Business

StarLeaf has joined the ScanSource team! StarLeaf offers products for rooms, Skype for Business, Desktops, and more. StarLeaf says that three of the most compelling reasons for moving to the cloud and allowing it to replace video infrastructure are mergers and acquisitions, aging infrastructure and migration. Some of the ways the video cloud benefits users is […]

Why Your Office Needs a Huddle Room

by Gabby Giles July 13, 2017 Business
Polycom

ZK Research found that for every hour-long meeting, 15 minutes is spent managing the room’s technology. That means 25% of every meeting is wasted! The modern work environment is constantly changing and doesn’t have time to waste. Employees want spaces that are equipped for short, informal meetings and can quickly adapt to their needs. Unlike […]

A Workplace Without Borders

by Jessica Duvall July 7, 2017 Business

The dispersed workforce is one of the most important business trends of the last several decades. Technology now makes it possible for organizations to grow far beyond their local roots and employ workers around the world, each of whom brings a vastly different experience, skill set and perspective to the business.

ShoreTel Spotlight: Donna Cooley

by Jessica Duvall June 7, 2017 Business
ShoreTel

Making a move to the cloud is easy when Donna is involved. ShoreTel Connect CLOUD uniquely positions ScanSource as a Cloud Services Distributor (CSD) and that is where Donna comes in. She works with over 200 partners in her role managing the ShoreTel Connect CLOUD relationship at ScanSource and has been instrumental in recruiting, onboarding […]

3 Ways Communications Technology Can Improve Your Customer’s Experience

by Jessica Duvall June 1, 2017 Business
ShoreTel

Think about the last time you had a customer experience with a brand. What made it great? Or awful? For many of us, both stellar and terrible experiences have the same effect: They’re memorable. The great ones stick with us as much as the horrible ones and, either way, we’ll probably tell a few friends. […]

My Skype for Business Calls Need to be Recorded, Right?

by Jenna Metz May 17, 2017 Business

by Ron Romanchik Anyone who calls a customer service or tech support line has gotten that “this call may be recorded for quality assurance purposes” announcement in their lifetime.  That typically means that the contact center you called has a recording system and most likely will record your call, whether it’s to understand how their employees handle customer […]