Business

So little time, so much information! We’ve made it easy for you to stay on top of business-related topics: business plans, goals, management, the sales cycle, marketing, customer service, financing and more. Here is a reseller’s guide to the latest news on SMB and enterprise-level information.

ScanSource Communications is coming to your city!

by Kate Menzer February 28, 2017 Closing the Deal
Barco Edgewater Plantronics Polycom

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Let our marketing team assist you with Polycom support – for FREE!

by Kate Menzer February 17, 2017 Marketing
Polycom

Are you looking for ways to boost your return on investment with Polycom marketing?  Polycom is offering partners like you countless tools to enhance your own brand through their PartnerConnect site.

4 Ways a Cloud Phone System Earns Loyal Customers

by Jessica Duvall February 14, 2017 Business
ShoreTel

Loyal customers are said to be worth up to 10 times their first purchase. Yet, delivering exceptional service can be a challenge, especially if you have tight budget constraints. A cloud phone system can help you to create a highly efficient, yet cost-effective, customer service process. How? Consider these four ways a cloud phone service […]

Clouducation Episode #1

by Jenna Metz February 14, 2017 Business
AudioCodes

In today’s fast-paced and ever-changing world, companies are quite often looking to the latest and greatest technology to get the elusive competitive edge. This is true from the flashy ‘front door’ of their website / mobile app to the more pedestrian, but equally critical, voice infrastructure, especially when deploying Skype for Business. The latest in […]

ShoreTel Spotlight: Greg Aiken, Partner Marketing

by Jessica Duvall February 2, 2017 Business
ShoreTel

If you haven’t heard the name Greg Aiken, you will. Greg is a Partner Marketing Manager who was recently featured in RSPA’s The How-To-Guide for Marketing. According to Greg, the secret to effective marketing begins with the approach. He has his approach nailed down to a science, which is helping ShoreTel partners achieve success each […]

Six Tips for Successful Service Providers

by Jennifer Clark January 25, 2017 Business

Six Tips to Stand Out Among Other Service Providers Being successful as a service provider is often a challenge and, at times, difficult to navigate. Below are six tips to help you understand what successful service providers are doing, and how you can get ahead to grow your business. Fully comprehend the definition of Managed […]

6 Ways to Improve Customer Experience

by Jennifer Clark January 24, 2017 Business
Avaya

Great customer service is at the core of any good business model, as companies like Zappos and Orvis have proven time and time again. But when you are in the Technology Services industry and responsible for selling and supporting mission-critical voice and/or data networks, your customers expect an even heightened level of service. ScanSource Catalyst […]

ScanSource Has You Covered from Start to Finish on Your Polycom Investments

by Lauren Eckstein January 23, 2017 Sales

Are you familiar with Total Coverage, a service offering by ScanSource?  This service provides total coverage to protect your customer’s Polycom investment, starting with 1-year and 3-year maintenance coverage contract options.  This means unlimited technical support, next business day product replacement, and 24/7 IP and ISDN testing facility.

Introducing our new ScanSource Communications BD Rep

by Kate Menzer January 20, 2017 Sales
Polycom

It is my pleasure to introduce you all to the new BD rep for the Pacific Northwest, Matt Jordan. He brings a great deal of expertise to ScanSource Communications, with his previous roles in sales for our Security and Catalyst business units. Matt is thankful for his previous experience, as it’s taught him how to […]

Goodbye, traditional workspace. Hello, future.

by Elizabeth Tarry January 20, 2017 Business
Polycom

The traditional office workspace as we’ve known it is dead. As is the career progression from interior cube space to private office to the corner with sweeping views. And for a new generation of millennial workers, it won’t be missed. Always mobile, connected, and looking to collaborate, they have a new way of working— and […]