Catalyst ConfigTool: Clearing Internet Explorer Cache

by ScanSource Catalyst Tech Support on February 15, 2011 · 0 comments

in ScanSource Catalyst,ScanSource Catalyst ConfigTool

At times, after you have downloaded a new version of the Catalyst ConfigTool, it may not accept your password. This is because Internet Explorer caches files, and if a file that is referenced has the same file name as one in cache it will pull the old one. This means you are not really downloading the file again, the file is coming from the local system. To fix this, try to clear your IE cache. This can be done by following these few easy steps:

  1. In Internet Explorer (IE), go to Tools then Internet Options

  1. Select Delete under Browsing history

  1. Under Temporary Internet Files, select Delete files

  1. While the files are deleting you should see a progress pop up similar to the one below. Once this closes press the Close button on the Delete Browsing History page and then Cancel on the Internet Options page. At this point you can download the Catalyst ConfigTool again and the password should work.


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