Last week my daughter was complaining of stomach pains and issues. Typically, we would load her up with the pink stuff and be on our way. But things were back and forth in how she was feeling so we felt like we better take her to get it checked out.
We went to the pediatrician and they said things didn’t feel quite right so they wanted an x-ray to check before they made any recommendations. So off we went to the radiology lab to get an x-ray. We strolled in to the lab and handed the x-ray order to the lady at check in. She proceeded to get our information, insurance info, check us in, blah, blah, blah. Once we got all that squared away she pointed us through the door to the lab. We strolled back and asked where we need to go for the x-ray, and to our surprise the response was, “We don’t do x-rays here, we only do blood-draw labs.” Apparently, the radiology lab had moved to a different part of the hospital and this was just the blood draw area. So we had to head over to the radiology area and get checked in and have the x-ray done.
Talk about getting a first hand look at a medical error. Thankfully, this was a minor thing and we were there to keep things moving along like they were supposed to, but ultimately, this was a human error. Once the bar-coded wristband was on we were okay because the order was tied to the barcode, but the initial check in lady never even looked at the order to confirm what we were there for.
So how do we eliminate these types of errors? Is there a way to even do that? Technology is fantastic, and things just keep getting better, but what are you doing to assist the human aspect of the daily processes? At the end of the day, there are humans doing some part of just about everything in the healthcare field. Are you looking for ways to simplify the job while making it more efficient and safer? Got any feedback or suggestions?