Wendy Tate

Wendy Tate has been the Product Manager over the Avaya Contact Center portfolio for over a year. Prior to that, Wendy worked in Customer Service for ScanSource Inc. for over 6 years. She is a contributor to The Source on Contact Center solutions.

Avaya Contact Center Bundle Promotion Helps You Save More As You Sell More

by Wendy Tate May 28, 2013 Enterprise

Expand your Contact Center portfolio sales by taking advantage of the Avaya Contact Center Elite Suites Promotion. The basic premise: Buy more, save more! You can watch the savings grow each time you add a software application (1, 2, or 3+) to a new or existing Contact Center foundation. In addition to the saving, you […]

Avaya Announces New Offers for Customer Experience Management

by Wendy Tate March 8, 2013 Enterprise

With the advancement of social media outlets, customers are demanding greater options for getting the information they desire on their terms. To assist contact centers in meeting this demand, Avaya has announced new solution options that allow agents to respond to customer needs by utilizing multichannel capabilities via Web, social media, SMS, IM or email.

Do You ‘Lead With Need’ When Selling Contact Center?

by Wendy Tate January 19, 2013 ScanSource Catalyst

How do you visit the grocery store? Do you go in and just browse the aisles and hope that inspiration strikes? Do you find baked goods and the dairy case irresistible? Not generally. You go in to pick up items for which you have a specific need. It could be coffee for your morning pick-me-up, […]

Customer Experience Summit 2013 Provides Ways to Evolve Your Customer’s Contact Center

by Wendy Tate January 16, 2013 ScanSource Catalyst

Avaya recently held a Customer Experience Summit in Denver, CO which brought together contact center experts, salespeople and partners focused on selling Avaya’s Customer Experience & Interaction Management and Contact Center solutions. The summit theme was “Evolving from Contact Center to Customer Experience.” Avaya’s goal was to reintroduce their distinguished Contact Center Solutions while announcing […]