ScanSource Technical Services

Our experienced, trained technical support team is ready to go to work for you. Whether you need pre-sale support, installation help, or warranty and financing information, we can help.

You can also access industry information from a wide variety of sources at our technical knowledge portal. Instead of sorting through the websites of 50 or more manufacturers to find out about products and programs, you can use our categorized search engine to locate information of any type about any technology offered by ScanSource. Just type in your query, and you’re on your way.

Contact our Technical Support Team at 800.944.2439 ext. 4002. Our staff is available from 8:30 a.m. until 8:00 p.m. EST.

How often should I clean the printhead on a Thermal Barcode Printer?

by ScanSource Technical Services January 20, 2013 Barcode Printing

Frequent cleaning of a thermal barcode printer’s printhead is one of the best ways to extend its lifespan.  While there are many variables that affect the printhead lifespan, such as printhead pressure, heat settings, thickness of the media, even the type of labels being printed, regular cleaning is the single most important action one can […]

Zebra G Series Factory Defaults – Printer and Network Defaults

by ScanSource Technical Services January 17, 2013 Barcode Printing
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Factory Default The Factory Default will restore most printer settings to their factory default setting.  It will also have the printer perform a media calibration.  It solves a great many problems and is often a good way to start the troubleshooting process.

Zebra G Series Desktop Printers: Media Calibration

by ScanSource Technical Services January 7, 2013 Barcode Printing
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GK, GX, GC

Zebra GK, GX, GC Series Printers: Status Light Descriptions

by ScanSource Technical Services December 29, 2012 Barcode Printing
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The G series printers from Zebra communicate their operational status using the Status Light next to the Feed button. Below is the list of states the status light can have and what the printer is trying to tell you. Status Light Error Resolutions The printer is not receiving power. Have you turned on the printer […]

Datamax M, I and H Class Printers: Adjusting Front Screen Contrast

by ScanSource Technical Services December 28, 2012 Barcode Printing
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To adjust the screen contrast on the Datamax M, I or H class printer, press and hold the “Menu” button on the far left side.  As you hold down the Menu Button the display contrast will rotate from the lowest setting to the highest and back again. Just let go of the menu button when […]

Zebra G series Printers: Power On Feed Button Codes

by ScanSource Technical Services December 27, 2012 Barcode Printing
Zebra

Zebra G series desktop printers use flash codes to perform certain functions, such as calibrating or printing a configuration label. This is a list of the flash codes and their function. With the printer power on and top cover closed, press and hold the Feed button for several seconds.  The green status LED will flash […]

Zebra ZT230 Factory and Network Default

by ScanSource Technical Services December 13, 2012 Barcode Printing
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Factory default will restore all printer settings, other than the network settings, back to the factory default.   It will also force the printer to do a calibration.  Bringing the printer back to factory default and forcing a calibration can fix a wide range of issues; however, you will need to reload all settings that you […]

Zebra ZT220 Factory and Network Default

by ScanSource Technical Services December 12, 2012 Barcode Printing
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Factory Default:  Hold FEED + PAUSE button during printer power-up to reset the printer parameters to factory values. Network Default:  Hold CANCEL + PAUSE during printer power-up to reset the network parameters to factory default. Factory default will restore all printer settings, other than the network settings, back to the factory default. It will also […]

Janam XG100 Soft Reset, Hard Reset and Master Reset (Clean Boot)

by ScanSource Technical Services December 10, 2012 Mobility
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To Soft Reset: In most situations, a soft reset restarts the device and saves all stored records and entries. However, any data that has not been saved will be lost during a soft reset. To perform a soft reset, do the following: Press trigger and ESC key at the same time and release. The Janam logo will appear followed by Microsoft […]

SS Technical Article: Ordering an Application from AppSource

by ScanSource Technical Services October 23, 2011 AIDC
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Installing an Application from ScanSource’s AppSource While there are multiple ways to download, license and install applications from AppSource, this walkthrough is meant to guide you through the first one, making sure you don’t miss any steps. Go to ScanSource’s AppSource and login by clicking on Enter Reseller Zone. If you are a ScanSource reseller […]