ScanSource Technical Services

Our experienced, trained technical support team is ready to go to work for you. Whether you need pre-sale support, installation help, or warranty and financing information, we can help.

You can also access industry information from a wide variety of sources at our technical knowledge portal. Instead of sorting through the websites of 50 or more manufacturers to find out about products and programs, you can use our categorized search engine to locate information of any type about any technology offered by ScanSource. Just type in your query, and you’re on your way.

Contact our Technical Support Team at 800.944.2439 ext. 4002. Our staff is available from 8:30 a.m. until 8:00 p.m. EST.

Connecting Honeywell Granit 1911i to Apple iOS and Android Devices

by ScanSource Technical Services July 25, 2014 AIDC

Note:  On-Screen Keyboard Toggle is not supported.  An iPad was used in this demonstration but the process is similar for Android devices. The barcodes can be scanned off most screens; however, the four pin numbers and Save must be scanned within 60 seconds.  Having a printed copy of the instructions can make this process easier. […]

Using the Intermec SF61b with Apple iOS Devices

by ScanSource Technical Services November 20, 2013 AIDC

Here is a quick video showing the ease of setting up Intermec’s SF61b barcode scanner for use with an iOS device, such as the iPad or iPhone.

New Solution Consultants Role for ScanSource POS & Barcode

by ScanSource Technical Services March 22, 2013 ScanSource POS & Barcode
Thumbnail image for New Solution Consultants Role for ScanSource POS & Barcode

ScanSource POS & Barcode has made a few changes to the Technical Services Team and introduced our new Solution Consultant role to our resellers.  I wanted to take a few minutes to explain a little more about this new service. First, don’t worry, we don’t plan on making any changes to the industry-leading support that […]

Zebra iMZ Bluetooth to iOS

by ScanSource Technical Services February 15, 2013 AIDC

As the demand to use consumer devices in lieu of rugged mobile computers grows, so grows the number of devices being modified to work seamlessly with them.  The latest is the Zebra iMZ mobile receipt printer.  Here is ScanSource Tech Service’s Ken Campbell going over how easy it is to connect the iMZ Bluetooth to […]

Introducing the Honeywell Captuvo SL22 Sled for iOS Devices

by ScanSource Technical Services February 14, 2013 AIDC

While there are plenty of powerful consumer-grade mobile computers (smart phones) available, they make terrible data capture devices.  They don’t have integrated barcode scanning or magnetic stripe readers, nor are they durable enough to withstand the day-to-day use in the enterprise. That is where the Honeywell Captuvo SL22 comes in.  It’s a sled for the […]

Unitech PA690 Mobile Computer Warm and Cold Boot Procedure

by ScanSource Technical Services January 26, 2013 ScanSource POS & Barcode

Warm Boot the Unitech PA690 A Warm Boot will reboot the unit while leaving applications installed Use the stylus to hold down the reset button for 3-4 seconds Release and the system will reboot

Unitech HT630 Warm or Cold Boot Tutorial

by ScanSource Technical Services January 25, 2013 ScanSource POS & Barcode

Process for Warm Booting a Unitech HT630 Start with the HT630 powered off. Press and hold the CMD and Left Arrow buttons. With both of these pressed hit the Power button. This will bring up the Boot Menu Select option 2 to Warm Boot the unit Hold the CMD button down two seconds to reboot […]

How often should I clean the printhead on a Thermal Barcode Printer?

by ScanSource Technical Services January 20, 2013 Barcode Printing

Frequent cleaning of a thermal barcode printer’s printhead is one of the best ways to extend its lifespan.  While there are many variables that affect the printhead lifespan, such as printhead pressure, heat settings, thickness of the media, even the type of labels being printed, regular cleaning is the single most important action one can […]

Zebra G Series Factory Defaults – Printer and Network Defaults

by ScanSource Technical Services January 17, 2013 Barcode Printing

Factory Default The Factory Default will restore most printer settings to their factory default setting.  It will also have the printer perform a media calibration.  It solves a great many problems and is often a good way to start the troubleshooting process.

Zebra G Series Desktop Printers: Media Calibration

by ScanSource Technical Services January 7, 2013 Barcode Printing