How much is a missed phone call worth to your business?

by Karl Bateson March 15, 2017 Business
Jabra

  For one company, this customer service secret proved to be the difference between business success and failure. By all measures, the company should have been out of business long ago.

Noise Cancellation in Headsets

by Karl Bateson May 4, 2016 Business
Jabra

If you’ve ever shopped for headsets or headphones, I bet you’ve heard the term “noise cancellation” used once or twice. I can also bet that you weren’t always quite sure what it meant. It’s not your fault: Depending on the context, noise cancellation can mean a number of things, and companies aren’t exactly consistent in […]

The Business Case for the Deskphone in a Unified Communications World

by Karl Bateson April 19, 2016 ScanSource Communications
Jabra

A few years back, I wrote an article I called The Phone is Dead! Long Live the Audio Endpoint, in which I detailed the demise of the ubiquitous desk phone. As is often the case with predictions, this one was way off the mark. A recent Frost & Sullivan study has shown that not only […]

Here’s how the cloud is reshaping UC

by Karl Bateson April 5, 2016 Business
Jabra

Here’s how the cloud is reshaping UC New cloud computing models are reinvigorating the UC market and opening up new opportunities for companies, their employees, and manufacturers of audio devices.

Start Being Happy – It Will Double Your Productivity

by Karl Bateson March 24, 2016 Business

Want to be both happier and more productive at work? You can achieve both by making a few changes and adding a regime of gratefulness. Follow these easy steps to change your perception of reality and achieve the much-craved happiness at work. My new hero is the psychologist Shawn Achor. I caught his TED talk […]

Knowledge workers are the heroes of your organization

by Karl Bateson January 13, 2016 Business

It’s a Bird… It’s a Plane… It’s Knowledge Superhero! Maybe they aren’t able to leap tall buildings with a single bound, but knowledge workers are the real-life superheroes in our organizations. Let’s go behind the mask and see what makes them so indispensable to our success. What’s the most important position in your organization? Easy, […]

Forget the 8 hour workday

by Karl Bateson January 6, 2016 Culture

By Karl Bateson The days of putting in a 9-to-5 at the office and then heading home and unplugging are over. Work/life balance has been replaced by work/life integration. Here’s how to combine job and family time for less stress and more success. I shouldn’t have been surprised at what I was seeing, but I […]