Services and Applications are the Jewels of NFV

by Jim Machi November 20, 2015 Business
Dialogic

As readers of this blog know, I have been travelling to conferences to attend, speak, and have in-depth discussions. One item I am talking about, and asking about, and interfacing with people about is NFV.  Everyone gets that NFV can reduce CAPEX and OPEX. The telcos get it, and believe me, the vendors get it […]

NFV Interview

by Jim Machi October 27, 2015 Business
Dialogic

NFV is an important topic for Dialogic.  Dialogic has had software infrastructure products for some time in the media processing area, even before I ever heard of the term NFV.  Software-based media servers are in our DNA.  We’ve been doing it for a long time.  We know the issues, we know how to overcome them, […]

Diameter Signaling Controller (DSC) ≠ Diameter Routing Agent (DRA)

by Jim Machi September 16, 2015 Business
Dialogic

Many people in our industry confuse a Diameter Signaling Controller (DSC) with a Diameter Routing Agent (DRA). While a DRA was the first and most publicized function of a DSC, and an important one at this, it is not the only function.  With that in mind, Dialogic created a simple “Usages of a Diameter Signaling […]

NFV Reality

by Jim Machi September 11, 2015 Business
Dialogic

  My past two blogs have been about NFV vendor challenges. From the xSP side, I continue to see what I’ll call extreme interest in our NFV plans.  The xSPs want to deploy NFV for the reasons the industry has been talking about – CAPEX reduction, OPEX reduction, and New Service Delivery – and they […]

NFV Vendor Challenges Part 2

by Jim Machi September 4, 2015 Business
Dialogic

Last week, I introduced the NFV-based network diagram, and the complexity of all these pieces of software interacting. But how will they interact? This is all to be done via a Management and Orchestration (MANO) layer. Yes, there is MANO software entering the fray from established telecom vendors such as Oracle, HP and Ericsson, but […]

Advancing Texting for the Contact Center

by Jim Machi May 27, 2015 Business
Dialogic

Last week, we explored texting within the contact center realm. As texting becomes more prevalent in the contact center, there will be a lot of interesting use cases for expanding text as a customer service avenue. These use cases will be similar to many years ago when the “call” center transformed into a “contact” center […]

VoLTE Performance

by Jim Machi May 18, 2015 Cloud Computing
Dialogic

One of my predictions for 2015 related to VoLTE and Value-Added Services (VAS) starting to appear in relation to VoLTE.  I wanted to give a little background on why I said that.  It basically comes down to VoLTE working. In the summer there was some buzz made when Signals Research Group put out a paper […]

Texting and the Contact Center

by Jim Machi May 12, 2015 Business
Dialogic

I’ve periodically written about the changing contact center, from speech analytics to WebRTC multiple times. Another interesting trend emerging is the use of text for the contact center. It’s kind of old school, but text is an efficient and direct way to get information to a customer. A widely quoted statistic from a 2014 Harris […]

The Internetworking Function (IWF) of Diameter Signaling Controller (DSC) Takes Center Stage

by Jim Machi May 11, 2015 Cloud Computing
Dialogic

Diameter Signaling Controllers (DSCs) are the general term used to describe products that enable load balancing and scaling of Diameter signaling traffic on LTE/IMS networks as well as enabling secure signaling interworking of LTE/IMS networks with other networks. The DSCs first rolled out were the Diameter Routing Agents (DRAs), which were really designed for load […]

IoT vs. M2M

by Jim Machi April 16, 2015 Business
Dialogic

At Mobile World Congress, the Internet of Things (IoT) and those promoting that sort of thing came out of the woodwork. In fact, these types of companies are likely causing Mobile World Congress to change from a show dedicated to the mobile telecom industry, to a show dedicated to anything mobile. Many of these companies […]