My Skype for Business Calls Need to be Recorded, Right?

by Jenna Metz May 17, 2017 Business

by Ron Romanchik Anyone who calls a customer service or tech support line has gotten that “this call may be recorded for quality assurance purposes” announcement in their lifetime.  That typically means that the contact center you called has a recording system and most likely will record your call, whether it’s to understand how their employees handle customer […]

AudioCodes Introduces Huddle Room Solution for Skype for Business

by Jenna Metz May 5, 2017 Business

New solution extends AudioCodes 400HD IP phone and management portfolio to meet growing demand for communication devices in huddle rooms and small group meeting spaces   Highlights The majority of meeting spaces in a typical enterprise are small rooms that can accommodate up to 6 persons AudioCodes Huddle Room Solution is a cost-effective solution ranging […]

My Skype for Business Calls Need to be Recorded, Right?

by Jenna Metz April 6, 2017 Business
AudioCodes ShoreTel

Anyone who calls a customer service or tech support line has gotten that “this call may be recorded for quality assurance purposes” announcement in their lifetime.  That typically means that the contact center you called has a recording system and most likely will record your call, whether it’s to understand how their employees handle customer calls or […]

Clouducation Episode #1

by Jenna Metz February 14, 2017 Business
AudioCodes

In today’s fast-paced and ever-changing world, companies are quite often looking to the latest and greatest technology to get the elusive competitive edge. This is true from the flashy ‘front door’ of their website / mobile app to the more pedestrian, but equally critical, voice infrastructure, especially when deploying Skype for Business. The latest in […]