How to Decide Which Products and Services Make Sense for Your Business

by Jennifer Clark February 27, 2017 Technology

You’ve probably been there before: meeting with a customer who mentions a new technology or product and you’re not familiar with it. Or they want to know when XYZ will be available to them. Only you’ve never heard of it or haven’t yet had a chance to dive deep into the specs and training on […]

Closing the Gap between Service Providers and Their Customers

by Jennifer Clark February 21, 2017 ScanSource Communications

As Service Providers, it is your job to provide. It’s also important to listen and understand your customers’ needs and visions for the future. By staying ahead of those needs, you’ll have an answer before a question or problem arises. However, a recent survey known as the Global IT Service Providers Harmony Report from Logic […]

Highlights from 2017 Avaya ENGAGE

by Jennifer Clark February 15, 2017 Cloud Computing
Avaya

More than 2,300 partners, end users, and affiliates gathered at MGM Grand in Las Vegas this week for the largest Avaya event of the year, Avaya ENGAGE. This four-day event merged together three historically separate events – Avaya Technology Forum (ATF), Avaya Executive Partner Forum (AEPF), and International Avaya Users Group (IAUG) – and brought […]

Six Tips for Successful Service Providers

by Jennifer Clark January 25, 2017 Business

Six Tips to Stand Out Among Other Service Providers Being successful as a service provider is often a challenge and, at times, difficult to navigate. Below are six tips to help you understand what successful service providers are doing, and how you can get ahead to grow your business. Fully comprehend the definition of Managed […]

How to Transition into a Cloud Service Provider

by Jennifer Clark January 25, 2017 Cloud Computing

How to Transition into a Cloud Service Provider Transitioning to a Cloud Service Provider (CSP) from a traditional managed service provider could be extremely beneficial if done correctly; however, there are several issues to consider. Below are a few points to weigh before making the switch.

6 Ways to Improve Customer Experience

by Jennifer Clark January 24, 2017 Business
Avaya

Great customer service is at the core of any good business model, as companies like Zappos and Orvis have proven time and time again. But when you are in the Technology Services industry and responsible for selling and supporting mission-critical voice and/or data networks, your customers expect an even heightened level of service. ScanSource Catalyst […]

How do you Connect Your Internal Users to Skype?

by Jennifer Clark January 17, 2017 ScanSource Communications
Aruba AudioCodes Jabra Mitel Plantronics Polycom Sennheiser Skype for Business Sonus Spectralink

You’re probably aware by now that Skype for Business (Enterprise Voice version) streamlines interactions with employees as well as customers around the world. The communication and collaboration software is utilized across one interface and can be used in a desktop, mobile, and conference room environment. As more businesses come on board with deploying Skype for […]

Tips to Define the Value of Attaching Headsets

by Jennifer Clark January 12, 2017 Technology

Headsets are no longer a nice-to-have but are easily in must-have territory. When selling customers a communication and conference solution, resellers shouldn’t forget the value of attaching a headset to close the deal. An easy way to add revenue to your final sale, headsets should be mentioned and planned for upfront in any communication solution […]

7 ideas for restructuring your compensation structure and sales teams around selling cloud-based services

by Jennifer Clark January 11, 2017 Technology

In the early days, it was easier for technology companies to compensate their sales teams with total sales-based commissions. With hardware going out, money came in, and sales employees were compensated based on the company’s commission structure. Now, however, technology is offering more cloud-based services that generate monthly recurring revenue and not one large influx […]

How to Get Ahead in the Artificial Intelligence Race of 2017

by Jennifer Clark January 5, 2017 Enterprise

While Artificial Intelligence (AI) once seemed like a science-fiction concept only available in the movies, it is now popping up in our everyday reality. In fact, AI has become so mainstream that there are now personalities like Siri, Cortana, and Alexa to help you with simple tasks, such as browsing the Web for nearby restaurants and checking email. […]