Ellen Hoyle

Ellen Hoyle is a Product Manager for Catalyst Telecom in Greenville, SC. Ellen has over two years of industry experience. She is a contributor to The Source on Networking and Unified Communications topics.

How can I evolve my contact center network to modern IP communications technologies without disrupting operations?

by Ellen Hoyle November 19, 2012 ScanSource Catalyst
AcmePacket

Acme Packet recently participated in An Enterprise Connect web seminar that drew over 300 participants: “Laying the Foundation for Modern Contact Center”.  The web seminar featured Art Schoeller, Principal Analyst at Forrester Research, and Kris Hopkins, VP of Strategic Product Management at Acme Packet. If you missed it, an archive recording is available for replay […]

Some Sessions are More Important than Others

by Ellen Hoyle November 8, 2012 ScanSource Catalyst
AcmePacket

On the Internet, all packets are equal and are delivered on a best-efforts basis. Any packet has the same probability of getting dropped or delayed as any other. When loading a website, dropping packets does not necessarily affect the viewer’s ability to see the pages and the user can refresh a website with minimal interruption […]

Accelerate Microsoft Lync deployments with Acme Packet

by Ellen Hoyle October 19, 2012 ScanSource Catalyst
Thumbnail image for Accelerate Microsoft Lync deployments with Acme Packet

Acme Packet is now offering solutions that combine the industry’s leading session border control, session management, and trunk-side application server functions into a single offering that accelerates the process of piloting and deploying Lync enterprise voice capabilities.

Acme Packet offers Comprehensive Solutions for Lync Enterprise Voice

by Ellen Hoyle October 2, 2012 ScanSource Catalyst

Acme Packet is now offering solutions that combine the industry’s leading session border control, session management, and trunk-side application server functions into a single offering that accelerates the process of piloting and deploying Lync enterprise voice capabilities. To kick off this new solution, Acme Packet is offering promotional pricing, available for Pilot test programs, Mid-sized […]