Enterprise Wireless Voice Technologies

by Doug Rogier December 2, 2015 ScanSource Catalyst
Avaya Spectralink

Wireless voice services have many options ranging from cellular-based solutions to home grown analog solutions. In a typical enterprise, a subset of the staff needs to be mobile. Un-tethering from the desk may allow a manager to keep a closer eye on a call center. An IT member may be able to communicate from the […]

Common Short Codes – Voicemail

by Doug Rogier October 20, 2015 ScanSource Catalyst
Avaya

Voicemail Short Codes One of the more common subject matters of calls into our support group is around Short Code tricks. A Short Code is a way to map a feature or function to a dial string within IP Office. These are only available on Essential edition and above, but can make many cumbersome tasks […]

Finding System ID in IP Office Server Edition

by Doug Rogier May 6, 2015 ScanSource Catalyst

IMPORTANT NOTE: When installing Server Edition Virtual, ensure that the IP Office IP Address (LAN1 and LAN2), Hostname, and Time Zone settings have been set and the entire server rebooted after the final changes to these setting prior to obtaining the System ID. Additional changes to these settings after the reboot will force a new […]