Announcing live, instructor-led ShoreTel Academies

by Beth Dameron June 9, 2016 ScanSource Communications
ScanSource Communications ScanSource Services Group

Do you need ShoreTel UC Implementation training, but prefer a classroom experience, rather than the online version of the Academies? Well…now we have it! Introducing instructor-led, classroom versions of ShoreTel UC Installer (UCSI) and ShoreTel UC Programmer (UCSP) Academies. These classroom sessions offer a learning alternative to the existing ShoreTel Academies. Completing these two 2.5 […]

Skype for Business in UC Environments…Are You Ready?

by Beth Dameron June 7, 2016 ScanSource Communications
ScanSource Communications ScanSource Services Group

Have your customers asked you about using Skype for Business in their UC environments yet? If not, they will! With the growing popularity of both VoIP systems and collaboration tools, like Skype for Business, it is inevitable. Skype for Business is increasingly on the minds of IT administrators migrating from legacy phone systems to a […]

Confused about ShoreTel Connect Certification Training?

by Beth Dameron February 4, 2016 ScanSource Communications
ShoreTel

Are you confused about which path to take to upgrade your UC technical certifications for ShoreTel Connect?  We can help!! If you are a new ShoreTel Partner and only intend to sell ShoreTel Connect, (you will not sell or support 14.2), then you will need to go to https://www.shoretel.com/shoretel-university to enroll in the following:

Change in IP Office Contact Center Certification Curriculum

by Beth Dameron August 11, 2015 ScanSource Catalyst

Did you know that Avaya IP Office Contact Center certification requirements have changed? Get the scoop here… IP Office Contact Center ACSS certification is now required to deliver implementation, configuration, administration, maintenance and troubleshooting support for Avaya’s best-in-class Customer Experience Management Solution for the midsize business (IP Office Contact Center – IPOCC).  The ACSS replaces […]

Choices, Choices…Business Factors to Consider When Selecting Training

by Beth Dameron March 11, 2015 ScanSource Catalyst

Choices, Choices…Business Factors to Consider When Selecting Training Training is training, who cares how I get it… right?   Maybe you should rethink that. Training can be delivered in traditional classrooms, onsite, virtually, online, through self-study, mixed delivery (a mix of self-study online, lab, instructor time), etc.   Do you know what works best for you and […]

Virtual or Classroom Training… Does it Matter?

by Beth Dameron February 11, 2015 ScanSource Catalyst

So, you have decided to sell and support a new product line or type of product and need technical training and/or certification. What factors should you consider when deciding what method of training delivery you will utilize? I think much of it depends on your learning style and what you are looking for from the […]

The Savings are Multiplying!!

by Beth Dameron November 25, 2014 ScanSource Catalyst

Save on Avaya IP Office and Polycom classes booked and completed by 12/31/2014. Book any IP Office class with us (Basic Implementation Workshop, Advanced Applications & Config, or IP Office Contact Center), and get $250 off our already low pricing! Get 10% off any Polycom class. Enter promo code “FALL” with your order. Energize your […]

New! Avaya IP Office Contact Center!

by Beth Dameron November 25, 2014 ScanSource Catalyst
Avaya

ScanSource Services Group Education is now offering IP Office Contact Center classes! We are now offering the Avaya IP Office Contact Center Implementation and Maintenance Curriculum and Credential class to prepare you for the ASPS-5001 exam. Avaya IP Office Contact Center extends Avaya innovation in customer experience management to midsize businesses and targets contact centers […]

Save on Polycom classes now!!

by Beth Dameron September 16, 2014 ScanSource Communications

It’s a “Back to School” Sale on Polycom classes! …the more you buy, the more you save!! Register two or more people in the following Polycom classes at the same time, and save 10% off each seat!* Classes must be registered by 12/31/2014 and completed by 3/31/2014. May not be combined with other offers.) REMINDER: […]

The Savings Continue! New Fall Sale on Avaya IP Office Classes!

by Beth Dameron September 8, 2014 ScanSource Catalyst
Avaya

And the savings continue… It’s a Fall Sale on IP Office Certification Classes, Including the New IP Office Contact Center…the More You Buy, the More You Save! Anytime you register two or more seats in IP Office Basic Implementation Workshop 10S00005K, IP Office Advanced Configuration Class 5S00004K, or IP Office Contact Center Implementation and Maintenance […]