Video: Are your Technical Support teams focusing on social media?

by Melissa Andrews on June 2, 2010 · 0 comments

in Business

Tate Putnam shares why Wikis, forums, blogs and Twitter can serve as great learning tools and actually help strengthen customer relationships – whatever your business role. Do you use social media to get answers to your technical questions?

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Melissa Andrews is Public Relations Manager for ScanSource, Inc. She is responsible for the Company’s corporate PR initiatives, in addition to the planning, implementation and evaluation of all public relations efforts for the Company’s sales units. Andrews works closely with the ScanSource, Inc. management team to ensure consistent messaging is delivered to the Company’s reseller and vendor partners, community and the media. She has extensive experience in the PR industry, having previously served in senior level positions at advertising and public relations agencies.

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