4 Reasons that Cisco Smart Care Can Help You Close the Deal

by Cory Patrick on December 7, 2010 · 0 comments

in Wireless

You’ve sold the customer new Cisco hardware to expand their infrastructure, help them migrate to new technologies (such as 802.11n or intrusion protection), and/or to fill a gap in their business’ needs. And now it’s time for the service.

Before you sigh with frustration, consider Cisco’s newest and most revolutionary service offering, Cisco Smart Care, an innovative new service offered by Cisco certified partners that combines network-wide technical support with proactive network monitoring, assessments and remote repairs for small and medium-sized businesses.

Here are just four of the many reasons you should promote Smart Care, with benefits to both you AND your customer:

  • With its proactive monitoring capabilities, Smart Care can help you verify the network is secure and efficient BEFORE problems arise, giving your customer peace of mind and making you even more of a trusted advisor.
  • Bye-bye serials! Unlike other device-level coverage, Smart Care covers the customer’s ENTIRE network, meaning you can free up both your (and your customers) time in pulling serial numbers and wondering which contract(s) covers which unit.
  • Delivers dashboard visibility into network performance. Easy to use, simplified platform allows you to better manage the customer’s network and foresee potential problems before they impact the customer’s business. A win-win!
  • Set yourself apart from the competition! Smart Care combines the advantages of Cisco and your own offerings in a single service offering.  You will be on the front line of ensuring your customer’s network is secure and running optimally, ensuring loyalty from both ends.

Contact your dedicated sales rep, visit www.cisco.com/go/smartcare or check out any of the resources below to learn more!

PDF: Smart Care Overview

PDF: Smart Care Q&A

Smart Care Flash Demo

This post was written by

Cory Keene Patrick is a Product Manager and Onboarding & Enablement Specialist at ScanSource in Greenville, SC. She has over 5 years of experience in B2B communications, marketing, and product management and is a regular contributor to The Source.

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